SW Engineer II; ServiceNow

SW Eng. II (Service Now)

Location:

Hybrid/Buffalo, NY (3 days onsite & 2 days remote) Duration: 12+ Month Contract

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration.

At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software.

Service Now Development and Administration of Vulnerability Response (VR) and Security Incident Response (SIR) modules. Providing architectural, design, configuration/development and operational support for VR and SIR. Prepare and conduct VR and CC and related dependencies updates. Provide Service Now functional and process expertise in building world class programs. Service Now Development, configuration, administration, and support for Service Now VR and SIR modules.

Provide VR and SIR solutions in terms of architecture, design, and operational support as it relates to Service Now Vulnerability Response (VR) and Security Incident Response (SIR) modules. Installation and Configuration of VR and SIR Plugins for lower environments (DEV, QA, UAT, ARCH, Training). VR and SIR solution design, configuration/development, and operational support as it relates to integrations, customized CI lookup Rules, Watch Topics, Assignment Rules, Grouping Rules, Risk Calculator Rules, Remediation Target Rules, Auto Close/Auto Delete Rules, Exception Rules, Notifications, Classification Rules, SLA definition, Severity/Normality Mapping, Classification Rules, and Background Jobs.

Design and develop solutions to enrich Vulnerability Items and Test Result Records and other VR and SIR tables to enhance VR and SIR capabilities. Support Remediation process flows for VR and SIR

Skill Set 1:
Advanced understanding of applications supported with a sound knowledge of interfacing/integrated applications

Skill Set 2:
Advanced knowledge and focus of the entire system to work on projects outside of normal business-as-usual

Skill Set 3:
Ability to work in a team environment as well as autonomously

Education and Experience

Required:

Minimum of an Associate's degree and 5 years systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years higher education and/or work experience, including a minimum of 5 years systems analysis/application development experience. Familiar with application development software and hardware platforms. Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software.

Capable of working on multiple projects of a complex nature. Excellent problem-solving skills to assist in issue resolution. Strong verbal and written communication skills, with prior experience presenting to the target audience. Strong organizational and time management skills. Detail-oriented. Strong lateral thinking skills. Experience coordinating between Applications and business units. Experience recommending and implementing systems solutions. Experience driving project milestones and delivery dates.

Education and Experience Preferred:

Good understanding of the Bank's application framework. Subject matter expert in business with knowledge or experience utilizing application/system being supported. Advanced understanding of applications supported with a sound knowledge of interfacing/integrated applications. Ability to work in a team environment as well as autonomously. Ability to multitask for various components of complex projects. Action-oriented. Pro-active. Advanced knowledge and focus of the entire system to work on projects outside of normal business-as-usual (BAU).