Salesforce & Marketing Cloud Systems Administrator

Salesforce & Marketing Cloud Administrator

This role supports the mission to Share Christ – by assisting in planning, researching, training, seeking new opportunities for improvement and innovation to deliver business solutions that create growth and efficiencies within Joyce Meyer Ministries. We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.

The ministry has 5 core values. They are love, faith, unity, excellence, and integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities:

• Build proactive relationships with the business units and sys admin group by understanding their needs and changes
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or under-utilized platform features
• Create technical documentation and a platform roadmap
• Define priorities, liaising with stakeholders and communicating all platform changes
• Own the communication of any platform changes to end users and stakeholders
• Complete Salesforce & Marketing Cloud configuration changes, including:
  Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Collaborate with System Architects and Super Users Data management to improve Salesforce & Marketing Cloud data quality, implementing rules and automation
• Data imports and cleansing, identifying errors and corrupt data, correcting or deleting as required
• Explore ways to implement process changes to enhance data quality and reliability
• Environment management:
  Proactive system maintenance, security reviews, release updates, health check, and optimizer
• Oversight of Super User changes, all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults and sharing rules
• Work with the development and Quality Assurance team to understand integrated applications and ensure new developments that include data are correct with end-to-end testing

Qualifications:

• 0-2 years of relevant experience
• Experience with active releases of SQL Server required
• Experience with Salesforce and Marketing Cloud preferred
• Knowledge of Agent
  360 and Data
  360 preferred
• Technical experience with data collection, query writing, data mining and technical documentation
• Excellent interpersonal skills to work with all levels within the organization
• Knowledge of data quality assurance
• Knowledge of data validation and administration
• Excellent problem-solving skills
• Ability to work quickly under pressure
• Proactive attitude and flexibility
• Precise attention to detail
• Designing scalable, best practice solutions
• Excellent communication and relationship-building skills
• Ability to motivate and persuade others
• Ability to organize and prioritize work

Education:

Bachelor's Degree or equivalent experience is required

We've got you covered with perks:

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement