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Tier 1 Help Desk Jr. Analyst — Hybrid/Remote
Remote / Online - Candidates ideally in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-07-01
Columbia, Howard County, Maryland, 21046, USA
Listing for:
Cogent People Inc
Full Time, Remote/Work from Home
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Cogent People Inc. is looking for a Help Desk Jr. Analyst in Columbia, MD to support system users with Tier 1 intake and troubleshooting. The role involves assisting with system access and resolving basic issues, while contributing to documentation for improved service efficiency.
Ideal candidates will have an Associate’s degree or equivalent experience, along with at least two years in a technical support or customer service role. Strong communication and customer service skills are essential in this hybrid position with opportunities for long-term growth.
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