Manager, Platform and Operations; Remote

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart
- Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice
- The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork
- Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

The Platforms and Operations Manager is responsible for leading the operational execution, governance, and continuous improvement of Managed Services delivery through both people and technology enablement. This role owns the intersection of service operations and platform performance, ensuring that stable, scalable, and well-governed systems support Managed Services teams.

This position provides direct leadership over the Managed Services Platform Team and serves as the primary operational owner for core platforms such as Service Now, Logic Monitor, N-able, and related tooling. The Platforms and Operations Manager ensures these platforms are optimized to reduce delivery friction, improve cross-team handoffs, increase automation adoption, and enable consistent, high-quality service delivery across Service Desk, NOC, and SOC functions.

Acting as a central point of coordination, this role partners closely with Managed Services leadership, platform stakeholders, and technology vendors to drive process standardization, platform reliability, and measurable outcomes aligned to SLAs, customer satisfaction, operational efficiency, and business growth.

• Provide oversight and continuous improvement of service management and operational processes across Managed Services
• Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
• Strong hands‑on experience with enterprise ITSM and monitoring platforms
• Demonstrated ability to design, standardize, and improve operational processes across multiple teams.
• Experience driving automation, workflow optimization, and tool integrations in a managed services environment.
• Strong understanding of ITIL-based service management concepts (incident, Request, Change, Problem, SLAs).
• Proven ability to translate business and operational requirements into scalable platform solutions.
• Experience managing vendor relationships, licensing models, and cost controls.
• Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
• Lead process improvement initiatives focused on…