Junior User Support Specialist; Remote Services
Remote / Online - Candidates ideally in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-07-01
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Location: St. Louis
Overview
GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Remote Services Admin (RSA) Team to provide essential remote technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.
Responsibilities- Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
- Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
- Serve as the primary contact for users, documenting and logging all calls and issues in the ticketing system.
- Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
- Install and configure software, and document internal procedures and FAQs.
- Walk users through the use of products or systems, and provide follow-up communication to ensure resolution.
- High School with 0 - 3 years (or commensurate experience)
- Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
- Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
- Ability to diagnose and resolve technical problems efficiently.
- Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
- Strong customer service skills with the patience and empathy to provide top-notch service and ensure user satisfaction.
- Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
- Ability to work independently and as part of a virtual, remote team environment.
- Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
- Experience with Service Now (SNOW) or equivalent enterprise ticketing software.
- Knowledge of Intune, Purebred, VPN client software, and Remote Desktop connections.
- Knowledge of Azure Active Directory, Active Directory Users and Computers (ADUC), MECM (SCCM), and EDM.
Posted Salary Range: USD $17.36 - USD $28.84 /Hr.
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