Systems Architect

Location: Woodcliff Lake

Position Overview

Hudson Technologies Inc. is seeking a highly experienced Senior Techno-Functional D365 Customer Engagement (CE) Consultant to lead enterprise-scale implementations and oversee Level 2 application support. This role requires a strong blend of business process expertise and technical depth, with proven experience delivering multiple full-cycle D365CE
implementations and managing complex integrations, including Dual Write with D365 Finance & Operations. Additionally, this role will drive marketing transformation initiatives within D365CE
, ensuring a seamless customer journey from lead generation through account lifecycle management.

This role is remotely based with occasional visits to Hudson sites as well as other domestic travel as required.

What Success Looks Like

Smooth execution of D365CE
implementations with high user adoption

Fully integrated marketing-to-sales customer journey with measurable ROIStable and efficient Dual Write integrations

High-performing Level 2 support function with reduced escalations

Continuous optimization of CRM and marketing processes aligned with business growth

Roles and Responsibilities

Implementation & Delivery

Lead and deliver D365CE
business enhancements from design to implementation

Translate business requirements into scalable D365CE
solutions across Sales, Customer Service, Field Service, and Marketing modules

Drive solution design workshops, gap analysis, and functional specifications

Ensure alignment between D365CE
and enterprise architecture standards

Techno-Functional Leadership

Act as a bridge between business stakeholders and technical teams

Configure and extend D365CE
using Power Platform (Power Apps, Power Automate)
Collaborate with developers on customizations, plugins, and integrations

Provide architectural guidance on best practices and system scalability

Support Marketing & Customer Journey Management

Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys)
Support the definition and optimization of the lead lifecycle from lead capture through qualification, conversion to opportunity, and account management

Support the development and management of email marketing campaigns, segmentation strategies, and customer engagement scoring

Integrate digital marketing assets including web forms, landing pages, event management, and third-party marketing tools

Ensure alignment between marketing, sales, and customer service processes for a unified customer experience

Support the analysis of marketing campaign performance and recommend data-driven improvements

Dual Write & Integration

Lead design and implementation of Dual Write integrations between D365CE
and D365FO
Ensure data consistency, synchronization performance, and error handling

Troubleshoot and optimize Dual Write mappings and data flows

Work with integration tools (Azure, APIs, Dataverse)

Level 2 Support Leadership

Own and manage Level 2 support operations for D365CE
Troubleshoot complex functional and technical issues

Establish SLAs, support processes, and incident management protocols

Coordinate with Level 3 (engineering) teams for escalations

Drive continuous improvement and system stabilization initiatives

Required Skills

Strong expertise in D365CE
modules including Sales, Customer Service, Field Service, and Marketing Dual Write (mandatory)
Dataverse and Power Platform Strong understanding of integrations with D365 Finance & Operations Excellent stakeholder communication and leadership skills

Familiarity with Dev Ops, CI/CD pipelines, and release management

Knowledge of data governance and security best practices

Strategic thinker with hands-on execution ability

Strong problem-solving and troubleshooting skills

Leadership in both project delivery and support environments

Ability to operate in fast-paced, evolving business environments

Required Education and Experience

Bachelor’s Degree in Computer Scienceor related field of study
10+ years of experience in Microsoft Dynamics ecosystem

Microsoft certifications in D365CE
/ Power Platform Minimum 5 full-cycle D365CE
implementations

Hands-on experience with customer journey orchestration and email marketing within D365

Proven experience leading support teams and post-go-live operations

Strong understanding of integrations with D365 Finance & Operations

Experience with Azure services, APIs, and middleware

Experience with Customer Insights and advanced segmentation/personalization strategies

Experience in industrial, manufacturing, or environmental services sectors

Supervisory responsibilities (Yes or No)

No

Work environment (Office, Plant, Remote)

Office / Remote

Physical demands

Sedentary office work, including prolonged periods of sitting, intensive computer use, and frequent written and verbal communication, with occasional light lifting of up to 15 pounds

Work authorization/security clearance requirements

Not eligible for visa sponsorship

Compensation details: Yearly Salary

b-