ServiceNow Trainer
San Jose, Santa Clara County, California, 95112, USA
Listed on 2026-07-01
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IT/Tech
IT Consultant, IT Project Manager, Cloud Computing: Infrastructure & Operations
Service Now Trainer
Company Overview:
Flexton is a growing IT services and staffing company serving some of the world's most renowned and Fortune-listed companies across industries such as eCommerce, High Tech, Banking & Financial Services, Insurance, and Healthcare. With a global presence spanning the US, Canada, Europe, Colombia, Mexico, and India, Flexton offers its clients cost-effective solutions through onsite, offshore, and nearshore models. Flexton provides its employees with opportunities for growth, meaningful work, and continuous learning!
Position/
Title:
Service Now Trainer
Emp. Status: 3-6 months contact to hire (CTH) --- Full time
Schedule:
Remote Work Authorization
Required:
Indian citizen
- Serve as a Service Now trainer, delivering high-quality training sessions to users.
- Possess extensive experience in conducting Service Now fundamentals training and Advanced Service Now training, covering deep-level Service Now platform concepts and basic to advanced Service Now scripting.
- Gain hands-on experience working on at least two to three modules from the following areas: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, Sec Ops (Threat, Vulnerability response, SIR), and Customer Service Management.
- Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced Service Now capabilities.
- Develop and maintain knowledge content within the Service Now knowledge base for easy consumption by end users.
- Support operations and maintenance (O&M), development, modernisation, and enhancements (DME) of Service Now modules, including Sec Ops, IRM, and CAM.
- Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the Service Now environment.
- Ensure training aligns with Agile methodologies and best practices in Service Now configuration and usage.
- Deliver performance-based outcomes focused on Service Now best practices, resiliency, and user adoption.
- Deep understanding of the Service Now platform, including associated modules and capabilities.
- Proven ability to create and deliver effective training content tailored to diverse audiences.
- Demonstrated experience in developing learning materials and publishing knowledge content to enhance user engagement and platform adoption.
- Certification Service Now authorised trainer (required)
- Proficiency in building and maintaining knowledge bases within the Service Now platform
Skills:
- Familiarity with Agile practices and methodologies.
- Knowledge of integrating enterprise tools and cloud services with the Service Now platform.
- Strong communication and collaboration skills to engage with technical and non-technical stakeholders
Education and Certifications
Required:
CS Graduate or Equivalent, Service Now Certification is Preferred
Why Flexton? Be the driver of your way forward, no matter what your level. At Flexton you can be both an idea and action person. Flexton is the place to be! Flexton offers competitive benefits, as well as an industry-leading practice of performance-based bonuses for all employees. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain, them.
Flexton gives you the power to design your workday, and your life, according to your unique styles and needs. Flexton is an Equal Opportunity Employer.
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