TEMP_NEO_Training Coordinator

Title:

Training Coordinator (Training Specialist Sr)

Location:

1015 West Devon Ave, Itasca, IL 60143
Timing:
Mon Friday 7 am to 4 pm
Position Type:
Onsite
Duration: 1 year with potential to extend

Job Description:

Work Location & Schedule
"

Work location:

Fully onsite.
" Assignment location:
Itasca, Illinois (approx. 15 minutes from Des Plaines HQ).
"

Schedule:

5 days/week, 40 hours; typical start time 7:00 7:30 AM with flexibility based on candidate needs.
" Travel:
Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls.

Role Context
" Reason role is open:
Need additional support to process daily training transactions while full-time staff support an LMS system upgrade.
" Primary focus:
Day-to-day LMS transactions and training requests.
" Projects supported:
Minimal project work; possible involvement with LMS system upgrade.
" Typical day:
Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
" Work breakdown after training: 75 80% transaction processing, 15 20% meetings, ~5% project work.
" Regular interactions:
Hiring manager, full-time training coordinator (Josie), document control team, training team, internal
*** molecular division stakeholders.
" First 90 days success:
Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.
" Previous hiring challenges:
Commute to Itasca, fully onsite requirement, lack of hands-on LMS transaction processing experience.

Candidate Profile Skills & Experience

Required skills:

" Strong communication and customer service skills (white-glove support for leadership when needed).
" Experience processing transactions in an LMS, document management, or change management system (Smart Solve experience preferred but not required).
" Proactive communication and collaboration with team and stakeholders.

Preferred skills:
" Experience creating or updating training materials or documents.
" Instructional, teaching, training, or team leadership experience.
" Microsoft Office proficiency (Excel, Word, PowerPoint);
SharePoint, Power BI, Power Automate are a plus.
"

Education:

Bachelor s degree preferred (science, education, or equivalent experience).
" Industry experience:
Medical/pharmaceutical preferred, not required.
" Systems used daily:
Smart Solve LMS, Microsoft Teams, Outlook, Office suite.
" Best personality traits:
Proactive, positive, collaborative, goal-oriented, comfortable asking questions.

Interview Process
" Interview format:
Prefer in-person in Itasca;
Teams video acceptable if needed.
" Interviews:
Typically one interview; potential second with hiring manager s manager.
" Interviewers:
Hiring manager; possibly her manager for final candidates.
" Ideal start date:
As soon as possible; flexible for notice period.
" Upcoming time off affecting interviews:
None known.

Additional Insights
" Urgency:
Very high; role needed ASAP due to workload and system upgrade.
" Deal-breakers/red flags:
Requesting remote work, inability/unwillingness to commute to Itasca, negative prior ***/Client records in Fieldglass.
" Team culture:
Highly collaborative, supportive, daily touchpoints, shared knowledge, recognition-driven, proactive planning for workload surges.
Processes transactions in the Learning Management System per company training programs.
Project implementation experi

--- KEY SIGNALS (AI-extracted) --
- " Must-have tools/jargon:
Smart Solve LMS, Fieldglass, Microsoft Power Automate, Power BI
" Domain: corporate learning & development / pharmaceutical-medical training operations
" Emphasized traits:
Proactive communication, Collaborative team player, Goal-oriented, Customer service orientation