Service Technician - IT Help Desk

IT Service Technician II

The IT Service Technician II uses specialized knowledge & skills to perform hardware support and repairs for user departments across the company. The IT Service Technician II resolves hardware, software, and communication problems/conflicts/defects.

Vytl One is the nation's only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At Vytl One, we're not just transforming pharmacy—we're making a purposeful impact on the communities we serve.

At Vytl One, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you're encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation.

Here, you'll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

This is a remote-based position within the Continental US.

• Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems
• Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals
• Provide advanced hardware technical assistance and support
• Troubleshoot and resolve system hardware, software, and communications failures and conflicts
• Install, integrate, and configure new computer systems and hardware for users
• Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures
• Review, prioritize, and process problem reports; document the progress of projects.
• Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing
• Assist in multiple audits:
  Quarterly system access, software, licensing
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Perform other job-related duties as assigned.
• Follow procedures for call length, and escalation process
• Resolve tickets to meet set SLA's

Education:

• High School graduation or equivalent is required
• Bachelor's Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred

Experience:

• 5+ years PC maintenance/repair, application software support
• Knowledge of Microsoft Office software products required
• Software and hardware certifications a plus
• Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
• Retail pharmacy operations desirable
• Experience working in a corporate business environment desirable

Knowledge,

Skills and Abilities

:

• Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals.
• Knowledge of a wide range of computer systems software, applications, hardware, and communications.
• Ability to simultaneously coordinate and complete multiple projects.
• Knowledge of advanced computer-troubleshooting techniques.
• Ability to diagnose the nature and extent of a wide range of computer problems.
• Ability to install and configure computer systems, hardware, and peripherals.
• Ability to make administrative/procedural decisions and judgments.
• Knowledge of customer service standards and procedures.
• Demonstrated leadership potential.
• Demonstrated ability to be self-motivated with a positive attitude.
• Demonstrated ability to mentor co-workers to help the team succeed.

At Vytl One we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative…