Remote Sr Director of Revenue Operations & Business Analytics

Sr Director of Revenue Operations & Business Analytics

Woodland Hills, CA

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Convoso is scaling its go-to-market organization and building a more disciplined, data-driven revenue engine to support predictable growth, retention, and expansion. The Sr. Director, Revenue Operations & Business Analytics will play a critical role in designing, operating, and continuously improving the systems, processes, and insights that power revenue performance across Marketing, Sales, Customer Success, Product, and Finance.

This role sits at the intersection of Rev Ops execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing the operating cadence that enables the business to scale with clarity and confidence.

This is not a passive reporting role. The Sr. Director is expected to actively diagnose problems, drive change, and partner closely with functional leaders to improve execution quality across the full customer lifecycle.

• Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
• Own pipeline health, forecast accuracy, and stage consistency across the funnel
• Improve conversion rates, stage velocity, and execution discipline through data-driven insights
• Lead revenue forecasting, scenario planning, and performance analysis

• Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
• Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
• Support and enforce weekly, monthly, and quarterly GTM operating cadences
• Partner with functional leaders to improve accountability and execution consistency

• Build and maintain a unified revenue data model across the full customer lifecycle
• Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
• Establish and maintain consistent KPI definitions and data-quality standards
• Enable automated and self-service reporting to reduce manual effort

• Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
• Proactively surface risks, trends, and opportunities—before they become problems
• Support board materials, strategic planning, and OKRs with accurate, trusted data
• Translate complex data into clear, actionable insights for senior leaders

• Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
• Partner with Enablement to improve onboarding, training, and execution quality
• Analyze activity-to-output relationships to improve rep and CSM productivity
• Support territory design, quota setting, capacity planning, and compensation inputs

• Own the Rev Ops tech stack, CRM, integrations, and automation
• Reduce tool sprawl and simplify workflows across the GTM lifecycle
• Drive automation and AI use cases that improve efficiency and predictability
• Support expansion readiness, new segment launches, and GTM experimentation

• Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
• Influence behavior, process adherence, and data-quality standards across teams
• Lead and develop Rev Ops resources (direct or dotted-line) as the function scales

• 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
• Experience operating in a scale-up environment
• Proven…