IT Support Specialist

Bastrop, Cedar Creek, Elgin, Lott & Smithville, TX

Full-time

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes:

• Paid time off
• Paid parental leave
• Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
• Up to $850 match on Health Savings Account (qualifying medical plan required)
• Life/AD&D/LTD insurance
• Optional benefits:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental coverages
    • Short term disability
    • Cancer
    • Critical Illness
    • Accident
  • Medical Spending Accounts
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Dependent Care FSA

Description: Serves as the frontline resource for all technology-related support across the bank, acting as the first point of contact for employees in need of assistance. Delivers comprehensive Tier 1 and Tier 2 support to all FNB team members—regardless of branch location, department, or remote work environment.

Leveraging strong IT fundamentals, analytical troubleshooting skills, and a customer-first mindset, the IT Support Specialist will ensure employees remain productive, confident, and supported in their use of technology. This role will be trusted to work independently while maintaining a strong focus on service quality, operational consistency, and continuous improvement—helping to keep the organization running smoothly and securely.

• Provide Tier 1–2 technical support, escalating complex issues to appropriate Tier 2/3 resources when necessary.
• Respond to service requests via phone, email, Microsoft Teams, and ticketing systems, ensuring proper documentation in ticketing solution.
• Deliver a high level of customer service with professionalism and empathy.
• Troubleshoot hardware, software, network access, and system issues.
• Administer user accounts, including provisioning, modification, and deactivation, in accordance with security policies.
• Support endpoint configuration and management, including:
  Active Directory administration and Group Policy (GPO) management;
  Mobile Device Management (MDM) platforms (e.g., Intune or equivalent) for endpoint security and configuration.
• Assist with device imaging, deployment, patching, firmware updates, and workstation/printer moves.
• Maintain accurate asset inventory across systems and tools.
• Provide remote support across all locations and users.
• Assist with IT security processes, including audit remediation activities.
• Participate in disaster recovery and business continuity efforts.
• Operate with a high degree of autonomy, using sound judgment to prioritize and resolve issues.

• Assists with Microsoft 365 user account and product authentication and activation.
• Perform other duties as assigned.

• First National Bank’s (FNB) promotional materials may include photos, videos and other recordings taken in the workplace or at company-sponsored events. Acceptance of employment with FNB gives consent to such photos, videos and other recordings and these may be used in social media posts, newsletters and other promotional materials. No extra compensation or advance notice will be provided when recordings are made or published.
• In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information. The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  
  Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities. The employee is also expected to maintain a…