Senior Configuration Analyst

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We are seeking a professional to support the configuration, testing, and implementation of MyChart solutions that enhance the member and patient experience. This role partners closely with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities. The ideal candidate combines hands‑on configuration expertise with strong testing, validation, and cross‑functional collaboration skills to ensure successful go‑live readiness, operational stability, and long‑term adoption.

• Configure and maintain MyChart workflows including Care Companion, video visits, and campaigns
• Gather and translate business and clinical requirements into configuration specifications
• Facilitate design sessions to support compliant and user‑focused digital experiences
• Analyze change requests and recommend scalable, standardized configuration solutions
• Maintain configuration documentation, testing evidence, and decision records
• Develop and execute system testing and support end‑to‑end validation activities
  
  Support UAT execution, defect resolution, and business approval processes
• Coordinate configuration, testing, defect management, and release activities with project teams
• Support go‑live readiness, cutover planning, and operational deployment activities
• Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework

• Must obtain Epic certification within 60 days of completing training; travel may be required
• Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments
• 1 year+ experience supporting MyChart or Epic digital patient engagement workflows
• Strong analytical and problem‑solving skills with the ability to interpret and apply data insights
• Effective written and verbal communication skills with the ability to collaborate across cross‑functional teams and organizational levels

• Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link
• Working knowledge and experience in healthcare systems
• Experience in user provisioning
• EPIC analyst certification/accreditations as they related to business functions (utilization management, care management, etc.)
• Previous experience operating in electronic health records (such as Epic, Cerner, etc.)
• Experience building digital capabilities

• Must be willing to travel up to 25% annually for stakeholder engagement and product initiatives
• Must be willing to travel to Wisconsin 3–5 times within the first 60 days of employment to attend required training and certification classes

• Standard work hours are Monday–Friday, 8:00a.m.–5:00p.m. EST or CST
• Occasional weekend work is required based on business needs

• WAH requirements:
  Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25×10 (25mpbs download × 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Hire Vue to enhance our hiring and decision‑making ability. If you are selected, you will receive correspondence inviting you to participate in a Hire Vue assessment. You should anticipate this to take about 15–20 minutes.

• Scheduled Weekly
  
  Hours:
  
  40
• Pay Range: $97,900 – $133,500 per year
• This job is eligible for a bonus incentive plan.
• Humana offers competitive benefits including medical, dental, vision, 401(k), paid time off, and more.

06‑26‑2026

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our Center Well healthcare services, we make it easier for the millions of people we serve to achieve their best health.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.