Manager, Security Operations; Hands On​/Technical

Hiring near our Irving, TX and Stamford, CT, and Arlington, VA Centers of Excellence with a flexible environment.

This role supports Gartner’s growing Security Operations team. You will lead day‑to‑day operations in U.S. time zones to Protect against, Detect, and Respond to threats to Gartner’s reputation, customers, and Information Technology. The Manager, Security Operations role is highly technical and leads the operational response to security events and incidents as well as provides a point of escalation. You will be deeply involved in the planning and execution of projects involving the SOC and Security Operations practice as a whole.

You'll play a key role in defending Gartner’s network and intellectual properties as you “lead from the front”. Your leadership will provide mentorship, guidance, and technical expertise.

• Bachelor’s in Computer Science, Information Security, Engineering, or 6+ years of experience in Information security
• Previous experience leading a SOC, Hunt, and/or Incident Response Team or progressive growth in responsibilities in a SOC environment
• Demonstrated ability to prioritize and analyze security events, enabling swift decision‑making on appropriate courses of action and initiating timely and proportional responses
• Expertise in conducting and driving analysis and investigation of cybersecurity incidents
• Experience articulating technical findings and creating detailed incident reports
• Extensive experience in leveraging security tools such as SIEM, EDR, web proxy and email security tools
• Experience driving security projects from requirements gathering to completion
• Ability to mentor, motivate, and coach team members, leading to operational excellence
• Passion for security and solving tomorrow’s problems

• Drive operational excellence of a geographically dispersed Security Operations team
• Serve as the Incident Commander during the incident response process
• Continuously seek out opportunities to improve the team’s ability to rapidly and effectively respond to security incidents
• Work with key business stakeholders to detect, respond to, and remediate security issues
• Provide mentorship and guidance to team members, promoting a culture of open communication, continuous improvement, and operational excellence
• Drive automation initiatives, enhancing analyst capabilities and workflows while eliminating monotonous tasks
• Develop innovative and cutting‑edge detection content aligned with ATT&CK, Cyber Kill Chain, and other cyber security frameworks
• Bring your own ideas and solutions to a fast‑paced, growing, and evolving team centered around operational excellence
• Ensure smooth handover of alerts and incidents between team members located in various geographic locations

• Skilled and experienced, but possessing a servant leader mindset
• Able to relentlessly prioritize and see the big picture
• Comfortable both with delegating and “rolling up your sleeves” when the time comes
• Passion for coaching, mentoring, and development of others
• Accountable, transparent and willing to go the extra mile when necessary
• Passion for security and solving tomorrow’s problems
• Willing to learn new technology platforms
• Strong team player
• Able to work proactively in a time‑sensitive operations environment
• Innovation mindset – takes opportunities to make existing processes more efficient and thinks “automation first”
• Certifications like CISSP, GCIH, GCFA or equivalent are a plus
• Cloud experience (AWS, Azure, GCP)
• Demonstrated ability to transform and shape teams
• Scripting or programming experience (Python, Power Shell, Bash)

• Competitive compensation
• Limitless growth and learning opportunities
• Ongoing mentorship and apprenticeship; leadership courses, development programs, technical courses, certification opportunities and more
• A collaborative and positive culture
• A chance to make an impact – your work will contribute directly to our strategy
• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
• 20+ PTO days plus holidays and floating holidays in your first year
• Extensive medical, dental insurance and vision plan
• 401(K) with…