Operations Technician - Remote

Genesis
10 is currently seeking an Operations Technician - Remote position with a Major Telecommunications Company located in Charlotte, NC. This is a 7+ month contract opportunity.

As an Operations Technician in the Broadband Network Operations Center (NOC), you will be responsible for monitoring and maintaining the Broadband network in a 24x7x365 environment. This role involves evaluating and managing trouble tickets, and coordinating the repair of network equipment and facilities with field operations, technical support, and other teams. Candidates need to be open to any shift option.

Responsibilities:

• Maintain excellent acknowledgement and response time to alarms and customer calls
• Provide quality documentation of network failures and maintenance activity
• Establish factual data to allow management and vendors to understand the problem and prevent recurrence
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
• Manage and correlate multiple trouble reports
• Communicate with internal customers and others in a repair situation
• Provide Tier I support in platforms supported
• Interact with all Tier repair teams and initiate internal/external escalations as necessary
• Provide follow up and closure of assigned trouble tickets
• Work in a 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Requirements:

• Knowledge and experience in network architecture of Broadband / DSLAM network systems and configurations
• Basic understanding of Ethernet router / switch and ATM network equipment is a plus
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

Desired skills:

• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence
• Experience working as a technical support analyst/specialist
• Experience working in a Network Operations Center

Pay range: $19.70 - $29.70 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis
10:

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.