Epic Willow Inpatient Analyst

Job Title:

Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract

TOP HARD SKILLS

• Must have Epic Willow Certification

• Epic Willow Inpatient Build & Configuration (4+ years)

• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)

• Application Support Operations & SLA Management (4+ years)

NICE-TO-HAVES

• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)

• Offshore Team Coordination Experience

• Healthcare IT Consulting or Large Health System Background

DISQUALIFIERS

• Missing active, current Epic Willow Inpatient certification.

• Less than 4 years of experience in Epic application management.

POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.

DAY-TO-DAY RESPONSIBILITIES

• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.

• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.

• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.

• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including
mapping, and perform root cause analysis on application issues.

• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.

• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).

• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.

• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.

ADDITIONAL DESIRED SKILLS

• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)

• Offshore Team Coordination Experience

• Healthcare IT Consulting or Large Health System Background

• Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.