Technology Operations Engineer II - Remote

Technology Operations Engineer II

The Technology Operations Engineer II is responsible for the day-to-day along with project support of production control and enterprise scheduling. This role is responsible for providing timely and accurate services for the digital distribution of enterprise schedules, and code into non-production and production environments, and delivering best-in-class solution services. This role creates job schedule workflow automation, both central and distributed, and code promotion for newly developed or enhanced existing programs supporting efficient corporate business function.

A role in Information Technology at UNFI involves being a part of the transformation of food for all through many innovative technology products such as myUNFI, our customer ordering platform or our warehouse management systems that optimize service. You will have an opportunity to be a part of the technology journey to transform food for all through collaboration and building solutions across teams that directly contribute to our OneUNFI strategy.

Roles include network automation, infrastructure unification and modernization, data services and analytics, and digital offering.

Job Responsibilities:

• Assembly and staging of Production Control maintained components:
  Jobs, Scheduling Procs, control cards, etc.
• Promotion and Deployment of all component packages, including programs, related panels, jobs, etc., covering all phases from initial addition of new components, maintenance of UAT levels, through the removal of retired components
• Maintain assignments in the PILOT environments (online, batch and project), including post-deployment activities
• Resolve issues with packaging, including component location and availability, user issues, and movement failures
• Maintain component Libraries and related support jobs Job Automation
• Maintenance of Jobs, Scheduling Procs, control cards, etc.
• Setup and maintenance of data transfer jobs
• Identification & Implementation of standard scheduling solutions
• Implementation of application-specified scheduling solutions
• Technical Design of complex scheduling solutions
• Troubleshooting complex scheduling issues
• Review and determine optimization of existing automation components
• Monitor defined components for adherence to appropriate standards
• Third-Party Software Product Support
• Product Maintenance tasks (upgrades (installing, testing and implementing), patches/fixes, troubleshooting, and environmental maintenance)
• Product Administration tasks (Security setup, Cross-platform Agent maintenance, parameter updates including topology and external tracking, package type definitions, etc.)
• Secondary User Support and Training (primary training via user peers); initial training for newly acquired tools or major changes due to upgrade; assistance regarding tool usage
• Performs other duties as assigned
• Participate in on-call rotation when appropriate

Job Requirements:

Education/

Certifications:

• Bachelor's Degree in Computer Science or related discipline or a combination of relevant IT experience and education

Experience:

• 3-6 years' relevant IT experience
• 3-6 years' experience in Enterprise Scheduling systems such as CA-7, CA Workload Automation ESP, JAMS, JAMS for VMS, IBM Workload Automation / IWA, Control-M, Stonebranch, Redwood, cloud based scheduling or similar
• 3-6 years' experience in change control / version control systems such as CCS, CA Endevor, Panvalet, Git or similar
• 3-6 years' experience in Operating system support such as z/OS, IBMi, VMS, Windows, Linux or cloud based systems

Knowledge/Skills/Abilities:

• Ability to use judgment and understanding of the primary tools to produce desired and successful implementations
• Ability to participate in project management
• Ability to adapt and collaborate across teams
• Problem solving skills
• Root Cause Analytic skills
• Ability to think broadly and provide thought leadership
• Ability to manage work effectively and break down own tasks
• Knowledge in change control systems and operating systems
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Work Environment:

Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:

Office Roles:

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit;…