IVR QE Tester; Quality Engineering Remote

Position: IVR QE Tester (Quality Engineering) || Remote (USA Only) ||
Location: New York

Job Title:

IVR QE Tester (Quality Engineering) IVR Tester – 10 roles (Senior - 3, Midlevel - 7,) Client:
Healthcare Mandatory skills: CYARA tool, Python based Automation Rate:
Senior - $55/hr on c2c or $45/hr on W2 - 8+ yrs, Mid level - $45/hr on c2c , $35/hr on W2 5-7 yrs

Job Summary:

We are seeking a skilled and detail-oriented IVR QE Tester to support testing and validation of Interactive Voice Response (IVR) systems, including AWS Connect-based call flows, integrations, and backend processing. The role requires strong QA experience, hands-on IVR testing expertise, and mandatory healthcare domain knowledge.

Key Responsibilities:

• Execute testing for IVR call flows, prompts, DTMF inputs, and routing logic
• Perform end-to-end validation across IVR, APIs, and backend systems
• Analyze logs and system behavior to identify and troubleshoot defects
• Collaborate with QA, development, and business teams for issue resolution
• Perform regression testing, UAT, and production validation
• Validate AWS Connect contact flows, routing profiles, and call handling logic
• Test integration of AWS Connect with APIs, backend systems, and data sources
• Verify call recordings, transcripts, and Contact Trace Records (CTR)
• Perform testing of AWS Connect components such as queues, agents, and routing scenarios
• Analyze AWS Connect logs and monitor performance for defects and issues Required Skills &

Qualifications:

• 3+ years of QA testing experience in IVR/telecom domain
• Strong understanding of IVR systems, call flows, and telephony concepts
• Experience with API testing (REST services, Postman)
• Strong SQL skills for data validation
• Experience with Python (automation or scripting)
• Experience with defect tracking tools (Jira, Azure Dev Ops, etc.)
• Healthcare domain knowledge is mandatory, including:
Claims processing, Member (eligibility and enrollment), Authorization workflows
• Hands-on experience with IVR testing tools (Cyara)
• Experience with contact center platforms (Genesys, Avaya, Cisco)
• Strong communication and collaboration skills
• Detail-oriented with a strong quality mindset
• Experience working in Agile/Scrum environments
• Ability to work independently in a fast-paced environment Good to Have:
• Experience with TOSCA Test Suite
• Experience with Playwright automation