Position: Sr Genesys Cloud Engineer : Remote; Irving,TX​/Remote : C2C

Position: Position: Sr Genesys Cloud Engineer Location: Remote (Irving,TX / Remote) Duration: C2C Contract
Sr Genesys Cloud Engineer

Location:

Remote (Irving, TX / Remote) Duration: C2C Contract

Job Description  Cisco Contact Center Certification (or related)
Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
Knowledge in IVR, Data tables, Call flow, emergency, Change, and Problem Management
Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
Experience in Genesys Dialog engines and BOT flow development
3rd party integrations
- Salesforce, e911, CCSP
Ability to control or lead conversations with various support groups
Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
Strong cross technical background with proven troubleshooting skills
Typically, 3-4 years of experience working with Genesys cloud
Contact Center Solutions:
Extensive experience in designing, implementing and managing contact center services
System Integration:
Proven experience in integrating Genesys cloud with other enterprise system
Genesys Cloud:
Hands on experience with Genesys cloud architecture, API's & tools
Experience providing technical support & troubleshooting for Genesys cloud or similar systems
Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc

Roles & Responsibilities  Genesys Cloud Development:
Lead the development and configuration of Genesys cloud solutions
Configure, troubleshoot & support various Omnichannel Telephony platforms
Transition, Migration & Support of Enterprise Contact Center
Operations support for Enterprise Contact Center (Genesys Cloud)
Review & critique HLDs and LLDs
The role requires extensive client & vendor management
Work closely with cross-functional teams to define and implement call center and UC strategies, ensuring efficient use of resources and optimal customer experience
Role requires significant interaction and collaboration with customers, other engineering groups, product, planning, operations, IT organizations, vendor development and support groups, as needed
Introduce prevalent industry best practices and processes
Generic Managerial Skills  Team Leadership
Decision making
Project Planning
Effective Communication
Vendor Management
Mentoring/Training skills
If you are interested, Please share your resume with below basic details:
Full Legal Name
Current Location with Zip Code
Linked In URL
Regards,
Ashish Rastogi Technical Recruiter | Syntricate Technologies Inc.
Direct:
Email: ashish | Web: