Service Desk Technician
Remote / Online - Candidates ideally in
Agoura Hills, Los Angeles County, California, 91375, USA
Listed on 2026-07-02
Agoura Hills, Los Angeles County, California, 91375, USA
Listing for:
Mitchell Martin
Remote/Work from Home
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Location:
Remote
Position Type: Contract
Compensation
Pay Range: $24.00 Per HR
Description
This remote contract position involves providing front-line technical support to various locations with unique infrastructure needs.
Responsibilities include responding to technical support requests, documenting tickets, and troubleshooting issues across IT areas.
Proficiency in generic technology platforms is required.
Key Responsibilities
Provide exceptional customer experiences through quality service and empathy.
Utilize and contribute to documentation to resolve hardware and software issues.
Support hardware troubleshooting and connectivity issues for various devices.
Manage remote desktop and network configurations.
Handle basic LAN and WAN troubleshooting, including network devices and connectivity.
Qualifications
Two years' experience in a technical support or customer service role.
Technical degree or relevant certifications preferred.
Experience with service management platforms is a plus.
Certifications in general IT support areas are advantageous.
Core Technologies
Remote Desktop Management | DNS | DHCP | MS Office | Active Directory | Exchange | Network Troubleshooting
Contact Information
Josh Ganzelli,
Onboarding Expectations
Learn more about our Onboarding Process here 4
EEO Statement
Learn more about our EEO policy here
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