Delivery Manager; Patient Access

Delivery Manager – Patient Access

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.

Hybrid in Madison, WI or Remote (Anywhere in U.S.)

We are seeking a Delivery Manager to lead and develop our internal Epic Clinical application teams. This role is responsible for overseeing day-to-day operations, driving team performance, and ensuring that delivery standards for our managed services customers are consistently met. The ideal candidate is an experienced people leader with strong knowledge of revenue cycle processes and healthcare IT.

As a Delivery Manager at Cardamom, you will:

• Manage and mentor a team of remote analysts focused on supporting Epic revenue cycle and access modules across customers
• Oversee workload distribution, performance tracking, and career development for team members
• Ensure teams are delivering high-quality work, meeting deadlines, and adhering to internal processes and SLAs (Service Level Agreements) across customers
• Align team capacity with project needs
• Identify skill gaps, provide coaching, support and training initiatives to enhance team capabilities
• Implement and maintain best practices, standards, and operational processes for revenue cycle delivery
• Monitor performance metrics, identify areas for improvement, and drive continuous operational excellence
• Foster a collaborative, fun, and engaged team culture

• Epic certification in an Epic Patient Access application (Cadence, Grand Central, or Prelude)
• 5+ years of experience in healthcare IT, with at least 2–3 years in a people management role
• Experience managing teams of analysts or technical staff in a consulting or healthcare IT environment
• Excellent leadership, communication, and organizational skills
• Proven ability to motivate teams, manage performance, and implement operational improvements

Bonus points for experience with the following:

• Bachelor's degree in Healthcare Administration, Information Technology, Business, or related field.
• Strong knowledge of revenue cycle and access processes