L2 Technical Support Specialist; German Speaker

L2 Technical Support Specialist (German Speaker) isolutions AG

Barcelona

Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist you will take responsibility for connecting customer environments to Microsoft Cloud Services and designing together with the team the workplace of the future. At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture.

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

Provide 2nd level support acting as the technical expert in the support & operations team

Manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft 365)

Collaborate with our 1st Level Support, Dev Ops & project squad

Work with 3rd party providers for technical issues or problems

Maintain and monitor the Windows cloud infrastructure for our clients

2+ years of experience in Level 2 Support in the Microsoft environment

Good working know-how of Microsoft 365, Windows
10/11 & Microsoft Endpoint Manager (Intune)

A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment

A curious mindset and a passion for technology

The ability to work independently, customer-oriented thinking, and high quality standards

Fluent level of German (C1) and good English skills for internal communication

EU citizenship or Spanish work visa

Permanent contract. Competitive salary package, plus interesting fringe benefits

Hybrid from Barcelona, with the flexibility to work from home according to your needs

Work and evolve with the latest technologies from the Microsoft ecosystem

Structured career development plan based on your professional goals

Yearly training budget, Microsoft Certifications, and bi-weekly Tech-Lunches

Free language classes

One additional week of vacation for Corporate Social Responsibility

How to find out if this is the next step of your career:

Apply

Discovery call with HR

Interview – video call with Team Lead and Team Member

Final assessment

Annual team event in Switzerland

A dynamic environment and a unique team spirit!

Our commitment: to give you feedback on each step, both in positive and negative cases.