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Senior IT Service Desk Lead - Remote, Mentorship & Growth

Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listing for: Medium
Full Time, Remote/Work from Home position
Listed on 2026-07-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 85000 - 91000 USD Yearly USD 85000.00 91000.00 YEAR
Job Description & How to Apply Below

Medium is seeking a Senior Service Desk Technician in San Francisco to deliver high-quality end-user technology support. This role leads the Service Desk team, managing incident resolution and collaborating with Technology teams.

The ideal candidate has 5+ years in a service desk environment with expertise in Windows and macOS support, Microsoft 365 services, and strong troubleshooting skills.

Remote work is available along with comprehensive benefits, including health coverage and a 401(k) plan.

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Position Requirements
10+ Years work experience
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