Service Delivery Analyst Specialists

FIS Management Services, LLC seeks Service Delivery Analyst Specialists in Jacksonville, FL to provide technical support activities for a software production processing environment.

• Install, maintain, and support application/source code and its components and subsystems, including third‑party software.
• Detect, diagnose, and report related problems.
• Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components.
• Provide technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption.
• Create and maintain complete documentation relative to the support of application software.
• Provide twenty‑four‑hour support for applications and supporting software.
• Provide consultation to internal users with regard to software capabilities and use.
• Follow escalation procedures, when appropriate, to resolve incidents, problems, or known errors in a timely manner.
• Use appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors.
• Assist development teams in requirements definition, system design, and delivery of projects.
• Verify technical specifications for development projects.
• Act as project liaison/Services Delivery advocate on projects.
• Assist client support with the development of internal and client‑directed communications related to incidents, problems, or known errors.
• Plan and support application‑specific disaster recovery activities, including the development and maintenance of documentation.
• Conduct production support validations/certifications and accept turnover from development.
• Provide standardized operational reporting metrics to businesses as well as information technology management.
• Monitor and maintain product availability, capacity, and performance for products based on defined service levels.
• Provide support to the application security functionality and related administrative and audit services.
• Participate in change management reviews, confirm changes implemented, and validate associated documentation.

• Bachelor’s degree or foreign equivalent in Computer Application, Applied Computer Science, Computer Engineering, or related field and seven (7) years of progressively responsible experience in the job offered or a related occupation, including experience navigating and working within a Unix/Linux environment (knowledge of awk/sed/grep), utilizing SQL for research and analysis of financial data, reading, writing, and optimizing queries for a financial reporting system, working with Bash and Python scripting languages to create automation for operational support, and reading and debugging code to determine root cause of application issues.
• In the alternative, a Master’s degree in the above listed fields and five (5) years of experience in the above listed skills.
• Telecommuting and/or working from home may be permissible pursuant to company policies.

EEOC Statement: FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.