Sr. Desktop Engineer

Sr. Desktop Engineer (Executive Support & Endpoint Engineering)

The Sr. Desktop Engineer (Executive Support & Endpoint Engineering) will be responsible for delivering high-touch, reliable, and secure end-user technology support for executive leadership while advancing the enterprise endpoint engineering function. This role will serve as the primary point of contact for the executive leadership team and a senior technical escalation point for complex desktop, mobile, collaboration, and endpoint management issues across corporate and distributed environments, ensuring executives and business-critical users have a seamless, responsive, and highly professional support experience.

The ideal candidate combines strong executive presence with deep hands-on expertise in endpoint management, Windows and Mac support, Microsoft 365, device provisioning, patching, application deployment, endpoint security, and automation. This individual will partner closely with Infrastructure, Cybersecurity, Service Desk, Collaboration, and business stakeholders to improve device reliability, standardize endpoint processes, enhance security compliance, and continuously elevate the employee technology experience.

This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.

• Daily white-glove technology support for executive leadership and critical business stakeholders, ensuring prompt, professional, and discreet resolution of hardware, software, mobile, collaboration, connectivity, and access-related issues
• Hands-on audio/visual support for executive meetings, board meetings, conference rooms, town halls, and high-priority events, including setup, testing, troubleshooting, vendor coordination, and real-time support for conferencing, presentation, and hybrid meeting technologies
• Endpoint standards, provisioning, imaging, configuration, deployment, refresh, retirement, and lifecycle governance for Windows, Mac, and mobile devices
• Administration and optimization of endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, Manage Engine UEM or related tools
• Advanced support for Microsoft 365, Teams, Outlook, One Drive, SharePoint, conferencing tools, executive meeting rooms, and hybrid work technologies
• Endpoint hardening, encryption, patch compliance, vulnerability remediation, device policy enforcement, access controls, and partnership with Cybersecurity
• Senior escalation for complex end-user technology issues, recurring endpoint incidents, root cause analysis, and proactive remediation
• Packaging, testing, event correlation, deployment, troubleshooting, and lifecycle management of desktop applications and business productivity tools
• Standards, runbooks, support procedures, knowledge articles, self-service enablement, and continuous improvement of endpoint support processes
• Endpoint asset tracking, hardware/software inventory accuracy, warranty coordination, vendor engagement, procurement support, and service level follow-up
• Collaboration with Infrastructure, Cybersecurity, Service Desk, HR, Facilities, and other business stakeholders to improve employee technology experience
• Execution of endpoint-related initiatives, device refreshes, platform migrations, office openings, collaboration upgrades, and executive technology projects
• Other duties as assigned

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or related field; equivalent work experience may be considered
• 6+ years of progressive experience in desktop engineering, endpoint support, endpoint management, IT operations, or enterprise end-user technology support
• 3+ years of experience providing direct executive-level (C-suite) white-glove technology support in a corporate environment
• Strong hands-on experience supporting Windows, macOS, iOS, and Android devices in an enterprise environment
• Experience administering endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, Manage Engine UEM or comparable tools
• Strong knowledge of endpoint provisioning, imaging, performance tuning, patching, software deployment, application packaging, Power Shell, and lifecycle management
• Experience supporting Microsoft 365 technologies, including Outlook, Teams, One Drive, SharePoint, Exchange Online, and hybrid meeting/collaboration tools
• Familiarity with endpoint security practices, including encryption, device compliance, vulnerability remediation, access controls, endpoint hardening, and conditional access policies
• Strong hands-on experience supporting executive meetings, board meetings, conference rooms, video conferencing platforms, and audio/visual technologies
• Strong analytical, troubleshooting, and problem-solving skills across hardware,…