Kinetic Assigner

Kinetic Customer Support Specialist

This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. This position can be filled remotely anywhere within the country.

What You'll Do:

• Handle inbound calls from Kinetic technicians in a call center environment
• Access and update customer facility records
• Handle two chat session interactions simultaneously
• Research, assign and update facilities on customer accounts
• Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly
• Properly maintain facility records for customer accounts
• Program voice services in multiple switch platforms
• Assist technicians with order modifications and cancellations
• Communicate technical and escalated issues to management

Do You Have?

• Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required
• Excellent attendance and punctuality
• Detail orientation
• Good verbal and written communication skills
• Strong time management, organizational, and analytical skills
• Ability to collaborate well with others
• Ability to multi-task, problem solve and provide an excellent customer focused experience

Even Better:

• Working knowledge of MIROR, Meta Solv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS
  100, DMS
  10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web)
• Technically minded / strong attention to detail
• Highly self-motivated/ability to work independently, innovative and works well under pressure
• Learns new processes quickly and adapts well to system transformations or process updates

Minimum Requirements:

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.