Help Desk/Desktop Support Analyst Los Angeles, CA
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-07-03
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
IT Support Specialist I / Help Desk/Desktop Support Analyst
A leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide.
Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems.
Key Responsibilities- Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
- Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
- Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
- Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
- Assist with software deployments, system updates, and testing efforts as needed
- Contribute to knowledge base documentation and process improvements
- Maintain a high level of customer service and professionalism in all interactions
- Collaborate with cross-functional IT teams to support ongoing projects and initiatives
- $75,000, overtime eligible
- Comprehensive benefits package including medical, dental, and vision coverage
- Retirement plan with employer contributions and profit-sharing opportunities
- Paid time off including vacation, sick leave, and personal days
- Hybrid/remote work model after onboarding, with initial onsite training period
- Occasional onsite presence required for key projects and periodic team collaboration weeks
- Opportunities for internal growth and career advancement within the IT organization
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