Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow

Company

Description:

IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description:

POC:
Bharath Subramanya

****** ATTENTION ALL SUPPLIERS*****
* READ BEFORE SUBMITTING:
" UPDATED CONTACT NUMBER and EMAIL  a MANDATORY REQUEST from our client for all the submissions
" Limited to 2 submission per supplier. Please submit your best.
" We prioritize endorsing those with complete and accurate information
" Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
" Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.

MANDATORY:
Please include in the resume the candidate s complete & updated contact information (Phone number, Email address and Skype ) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.

Job title:

Service Now Developer

Work Location:

Detroit-MI-48226
Vendor Rate: **
* Minimum years of experience: 6+ years of relevant experience
Would you require the candidates to meet you for in person interview? No
Is Skype/Web Ex interview,OK? Yes
Is this onsite/remote position:
Onsite position
If onsite, will you be considering relocation candidates:
Yes
Does this position require Visa independent candidates only? Yes

Job Description:

Service Now Developer to join our Service Now Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable Service Now solutions that align with organizational goals.

The ideal candidate will be equally comfortable engaging with stakeholders to define requirements and working within Service Now to configure, script, and deploy enhancements.

Key Responsibilities
Service Now Development & Delivery
Configure and develop within Service Now (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
Participate in the design and implementation of Service Now modules, custom applications, and integrations with third-party systems.
Contribute to solution design reviews, testing, documentation, and deployment activities.
Adhere to established governance, development standards, and best practices for the Service Now platform.
Assist in platform upgrades, instance maintenance, and quality assurance activities.

Continuous Improvement
Identify opportunities to leverage Service Now capabilities for automation, efficiency, and improved user experience.
Stay current with the Service Now product roadmap, releases, and emerging features.
Provide input into Service Now roadmap planning and platform strategy.

Stakeholder Engagement
Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
Support process optimization efforts across ITSM, HRSD, CSM, and other Service Now modules as needed.
Act as a liaison between business teams, technical teams, and platform governance.

Required Qualifications
Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1 - 3 years of hands-on Service Now development experience (e.g., ITSM, HRSD, Sec Ops, or custom applications).
Strong understanding of Service Now data models, flow designer, and configuration options.
Proficiency in JavaScript, HTML, CSS, and Service Now s scripting APIs.
Ability to create detailed technical documentation, solution designs, and test scripts.
Strong problem-solving ability and a proactive, collaborative approach.

Preferred Qualifications
Service Now Certified System Administrator (CSA) ; additional certifications (CIS ITSM, HRSD, CSM, App Engine) are a plus.

Experience with REST/SOAP integrations and Flow Designer
Familiarity with CMDB, Discovery, and platform governance.
Excellent communication, presentation, and interpersonal skills.

Custom Fields:
Name:
Intake Call Completed
Value: true

Name:
Intake Call Requested
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EEOC

Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.