Business Analysis Advisor - C&IB Business Technology Servicing

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh or Philadelphia, PA;
Cleveland, OH;
Wilmington, DE; or Charlotte, NC.

• Directs the research, discovery, collection and interpretation of business requirements.
• Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
• May provide senior level consultation and communications with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
• Independently mentors, leads, and coaches other associates to affect knowledge transfer.
• Oversees the development and maintenance of all applicable policies and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
• Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

• Identify business needs and define solution approach and scope to address those needs.
• Lead requirements gathering sessions to understand business needs and translate them into clear, actionable requirements.
• Research and resolve commercial lending business and technical issues, including communication with management and end users.
• Develop process and data flow documentation, including current and future state mappings.
• Design and execute comprehensive test cases and provide guidance to other testing resources as needed.
• Ensure solutions align with and fulfill business goals and objectives.
• Participate in Agile ceremonies and write, review, and refine user stories.
• Experience writing requirements for and testing APIs is preferred but not required.

• Strong data analysis skills with proficiency in Excel (pivot tables, advanced functions).
• Excellent requirement gathering, documentation, and problem solving skills.
• Experience in agile methodology for software development.
• Ability to structure ambiguous information and create clear, actionable output.
• Excellent written and verbal communication skills for both technical and non-technical audiences.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model.

• Analytical Thinking
• Business Assessment
• Business Process Modeling
• Consulting
• Effectiveness Measurement
• Information Capture
• Problem Solving
• Process Management
• Project Management
• Requirements Analysis
• Software Product Business Knowledge

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors.

No Required Certification(s).

No Required License(s).

Base Salary: $75,000.00 - $. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension…