Field Technology Solutions & Support Consultant II

Field Technology Solutions & Support Consultant II

The Technology Solutions & Support Consultant is an on‑site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and champion the adoption of Northwestern Mutual's technology suite.

By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form. Non‑Registered Fingerprinted - FINRA.

• Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership focusing on business objectives and support needs.
• Assist advisors and teams in using Northwestern Mutual’s technology tools effectively, demonstrating how they enhance client‑advisor experiences and productivity.
• Utilize extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
• Develop a thorough understanding of the insurance and investment sales cycles to integrate technology into business processes.
• Apply consulting strategies to demonstrate technology benefits, focusing on clear communication.
• Provide advanced project consultation and subject‑matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades.
• Collect feedback from advisors and teams to relay to Home Office leadership, ensuring solutions meet user needs.
• Manage escalations and project‑management of enterprise technology implementations and upgrades, including communication to local and corporate leadership.
• Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
• Participate in planning sessions to support goal achievement and learn strategic methods to increase productivity and client satisfaction.
• Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
• Help prepare users for new technology deployments by assisting with training and communication of benefits.
• Handle vendor management of third‑party technology solutions and implementations, ensuring effective collaboration and integration.
• Track engagement activities and attend training sessions to expand knowledge and skills.
• Maintain a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self‑study.
• Travel may be required based on supported offices.

• Bachelor's degree in business or related field, or equivalent experience.
• Minimum of 2 years related experience, including consultation experience working with professionals in financial services or similar industry.
• Experience coaching and training professionals.
• Technology support experience preferred.
• Ability to understand sales‑focused software technology and its benefits.
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting, including proficiency with software support tools.
• Ability to build and maintain relationships.
• Proven ability to consult and drive measurable improvements in an outcome‑based model (e.g., prior demonstrated ability to drive percentage increase in adoption, sales).
• Demonstrated ability to lead and facilitate groups of people.

• Leadership (Intermediate)
• Consulting (Intermediate)
• Training (Intermediate)
• Communication (Intermediate)
  Collaboration (Intermediate)

• Pay Range Start: $70,770.00
• Pay Range End: $
• Structure 110: $67,690.00 USD – $ USD
• Structure 115: $70,770.00 USD – $ USD

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.