Director Of Technology Solutions, Dcri

About Duke University School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe.

Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health, a world-class academic medical center.

Reporting to the Chief Research Technology Officer (CRTO), the Director of IT Technology Solutions is responsible for the leadership, planning, and management of information technology services supporting DCRI's research and administrative missions. This role provides broad functional oversight across multiple IT domains and leads associate directors, managers and senior professionals to deliver secure, reliable, and effective technology solutions aligned with organizational strategy, regulatory requirements, and operational objectives.

NOTE:

This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in one of the following states or districts:
Arizona, California, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, DC, Washington (State), Connecticut, Indiana, Michigan, Maine, Ohio, New Hampshire, Alabama, Kentucky, Louisiana, Oregon, Iowa, Missouri, Delaware, and Connecticut.

• Partner with the Chief Research Technology Officer (CRTO) to define and execute the strategic vision for the technology solutions department.
• Align technology priorities, investments, and roadmaps with DCRI leadership, enterprise stakeholders, and institutional partners.
• Develop and maintain multi-year roadmaps supporting operational excellence, application modernization, and scalable digital platforms.
• Establish and monitor KPIs and service metrics to ensure performance, reliability, security, and continuous improvement.
• Monitor emerging technologies and industry trends to drive innovation and maintain organizational competitiveness.

• Lead or support cross-organizational initiatives, governance forums, and strategic committees in collaboration with directors and senior leaders.
• Partner with Duke Health Technology Services (DHTS) and the Duke Office of Information Technology to leverage shared services while ensuring DCRI-specific requirements are met.
• Establish enterprise IT standards, governance models, and best practices across applications, infrastructure, cybersecurity, and operations.
• Represent the organization externally on technology matters and interface with key customers and federal agencies on project specific and potential business development activities.

• Oversee enterprise systems and clinical research platforms, ensuring availability, integration, lifecycle management and technical support.
• Direct application development and delivery using Agile and Plan-Build-Run models with clear accountability for internal and external teams.
• Lead Azure cloud, infrastructure, and IT operations including service continuity, disaster recovery, resiliency and data integrity.
• Provide oversight for technical project management, development, testing, training, Dev Ops, CI/CD pipelines, release management and monitoring.
• Ensure effective system integrations and data flows across clinical research, administrative and enterprise platforms.
• Serve as an escalation point for complex technical issues, leading incident response, problem management, and service recovery efforts.

• Manage annual operating and capital budgets for DCRI's technology in partnership with the CRTO and Finance team including multi-year financial planning.
• Track forecast, identify risks, and proactively adjust plans to meet financial targets and delivery commitments.
• Ensure effective utilization of internal and external resources.
• Oversee vendor and third-party relationships, including contracts, performance management, technical review, cost effectiveness, and solution delivery.

• Partner with the CRTO, Director of Data and Digital Health, and HR to build a future-ready technology workforce aligned with DCRI's mission.
• Lead recruitment, onboarding, development, mentoring and retention of technology solutions staff, including contractors.
• Manage performance through clear role definitions, goal setting, coaching,…