Business Analyst , Business Technology

Overview

This role provides support to business technology managers, business partners, project analysts, resources, and external resources to understand and achieve business objectives. They may also participate in meetings with stakeholders, documenting needs & business processes, and uncovering opportunities for continuous improvement. Attention to detail, organization, facilitation, communication, business process improvement, and self‑initiative are key skills for this role.

• Education:
  
  Associate or Bachelor's Degree in Information Technology or Business required; or relevant experience
• Experience:
  
  1-3 years of related experience
• Travel:
  Up to 10%
• Work Schedule:
  
  This position works between the hours of 7 AM and 5 PM, Monday‑Friday. Ability to work a flexible schedule is necessary.

Relationship and Communication Management:

• Develops and maintains a productive working relationship with BT Business Partners, Project Analysts, business owners, project sponsors, vendors, and key clients.
• Aids in developing business cases/justification by performing research and collecting data.

Requirements Management:

• Uses standard templates and methods, collects, analyzes, develops, and documents the business requirements.
• Assists project managers in managing project scope, maintaining visibility to status and mitigating risks or issues.
• Helps alleviate blockers within projects.
• Backs up the project manager, when necessary, by leading project meetings and portfolio reporting status of assigned projects.

Problem Solving and Analysis:

• Facilitates gathering of information required to determine level of effort for estimating cost, scope, timeline, process, and resources needed for project completion.
• Creates as‑is and future state documentation.
• Performs troubleshooting to understand problems and create a recommendation for a resolution.
• Ensures project, technical and business requirements, functional and non‑functional, are identified and achieved throughout project execution.
• May aide the project manager in resolving conflicts in priorities, tasks, dependencies for the project team.
• Identifies other potential project predecessors or impacts and options to mitigate risk or complexities.

Testing:

• Supports development of test cases to ensure requirements are met.
• Supports testing as needed before user acceptance activities.
• Supports user acceptance testing liaising with the technical team members on issues identified.
• Manages issue resolution.
• Performs other related duties as required and assigned.

This role follows a hybrid work model, offering a blend of onsite collaboration and remote flexibility. Team members are required to spend part of their week onsite at our Menasha, WI office to support teamwork, learning, and in‑person connection, while enjoying the autonomy and focus that remote work provides. Specific onsite expectations may vary based on team needs, project priorities, and individual development.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.