ServiceNow Architect
Remote / Online - Candidates ideally in
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listed on 2026-07-05
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listing for:
Openkyber
Remote/Work from Home
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Job Title: Service Now ITOM Functional Consultant
Location: North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required)
Duration: Contract
A Service Now ITOM Functional Consultant is responsible for understanding business requirements, designing functional solutions, and driving implementation of ITOM modules (Discovery, Service Mapping, Event Management, CMDB, etc.) to improve IT operations visibility, automation, and service health.
Key Responsibilities Requirement Gathering & Stakeholder Management- Conduct workshops with business and IT stakeholders
- Gather, analyze, and document business requirements (BRD/FSD/user stories)
- Translate business needs into functional Service Now ITOM solutions
- Act as the primary interface between client/business and technical teams
- Design solutions across ITOM modules:
Discovery, Service Mapping, Event Management, CMDB / CSDM, Cloud Management / AIOps - Define CMDB architecture, data models, and governance rules
- Ensure alignment with ITIL processes (Incident, Change, Problem)
- Drive implementation of ITOM solutions with technical teams
- Support configuration and validation of MID Server setup, Discovery patterns, probes, sensors, Event correlation rules
- Ensure solution meets functional requirements and business outcomes
- Ensure data accuracy, normalization, and reconciliation in CMDB
- Maintain CI relationships and service maps
- Drive CMDB health dashboards and audits
- Support UAT and functional testing
- Validate business scenarios and workflows
- Provide user training and documentation
- Assist in deployment, go-live, and hypercare
- Perform ITOM maturity assessments
- Recommend automation and operational improvements
- Advise clients on best practices, scalability, and optimization
- Strong expertise in Discovery, Service Mapping, Event Management, CMDB / CSDM
- Understanding of infrastructure (servers, network, cloud environments)
- Requirement gathering & business analysis
- Stakeholder management and workshop facilitation
- Process design aligned with ITIL
- Documentation (BRD, FSD, process flows)
- Basic knowledge of MID Server architecture, Integrations (REST/SOAP, monitoring tools), Service Now platform capabilities
- Collaboration with developers for implementation
- Strong communication and presentation skills
- Problem‑solving & analytical thinking
- Client‑facing consulting experience
- Ability to work across global teams
- Bachelor's degree in IT / Computer Science / related field
- 6–10+ years of Service Now experience (based on level)
- Mandatory certifications:
Service Now CSA (Certified System Administrator), CIS-ITOM (Discovery / Service Mapping / Event Mgmt.), ITIL Foundation Certification
For applications and inquiries, contact:
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