Governance Engineer

Governance Engineer

• Define, execute, and audit ITSM governance processes, ensuring alignment with ITIL and global standards
• Monitor and manage SLA, OLA, and KPI compliance, including service performance trends and escalations
• Conduct process maturity assessments, audits, and internal reviews, maintaining action plans and follow‑ups
• Oversee Incident, Problem, and Change Management execution and governance
• Analyze operational data and trends using ITSM tools to produce management and executive reports
• Maintain and govern ITSM documentation, service catalog, SLA portfolio, and process definitions
• Support service resilience initiatives including Business Impact Analysis (BIA) and Disaster Recovery Planning (DRP)

• Experience in IT governance, ITSM, or service management roles within IT Operations
• Solid knowledge of ITIL (v3 or v4) and ITSM process frameworks
• Hands‑on experience with ITSM tools (e.g., Manage Engine or similar platforms)
• Experience conducting audits, managing evidence, and supporting compliance activities
• Strong analytical skills with the ability to identify trends, risks, and improvement opportunities
• Excellent communication skills with the ability to work across technical and non‑technical stakeholders
• Strong organizational skills and attention to detail in a process‑driven environment

• Learning & Development
  :
  Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
• Career Growth
  :
  Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
• Skills Advancement
  :
  Continuously upgrade your expertise through training in the latest technologies and industry advancements.
• Flexible Work
  :
  Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
• Health & Wellbeing
  :
  Enjoy Health Maintenance Organization (HMO) coverage with free dependent inclusion and life insurance for added peace of mind.
• Special Leave
  :
  Celebrate your birthday with a dedicated day off just for you.
• Work Tools
  :
  Get the equipment you need to perform your role effectively.

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.