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Remote Enterprise Customer Escalation Engineer
Remote / Online - Candidates ideally in
Schenectady, Schenectady County, New York, 12301, USA
Listed on 2026-07-05
Schenectady, Schenectady County, New York, 12301, USA
Listing for:
Jumio
Remote/Work from Home
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Jumio is seeking a Customer Escalation Engineer to support enterprise customers by handling escalations and providing solutions. This essential role requires a proactive, motivated individual with excellent communication skills. The successful candidate will work collaboratively with various teams and be responsible for managing technical issues from support requests to resolution.
The ideal candidate should have 3-5 years of experience in a customer-facing technical support role, familiarity with web technologies, and strong troubleshooting skills. The position can be based in the United States and offers remote flexibility.
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