Remote RCM Client Implementation Leader

RCM Client Implementations Leader

MEDHOST, a division of Harris, is seeking a RCM Client Implementations Leader who will lead the end-to-end onboarding of new MEDTEAM RCM Clients. This role serves as the primary point of accountability from contract execution through stabilization and transition to steady-state operations. The Implementations Leader coordinates cross-functional resources - including operations, IT, Support, Credentialing, and Reporting teams - to ensure each client launch is delivered on time, within scope, and aligned with contractual expectations.

Success in this role requires a blend of project management discipline, RCM operational fluency, and strong client-facing communication.

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in EST or CST timezone.

Salary: 70K - 85K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What Your Impact Will Be:

Implementation Planning and Execution

• Develop, maintain, and execute detailed implementation project plans for each new client engagement, including milestones, dependencies, deliverables, and risk mitigation strategies.
• Conduct kickoff meetings with client stakeholders to align on scope, timelines, success criteria, and governance structure.
• Lead recurring client status meetings; document decisions, risks, action items, and owners; drive accountability across all parties.
• Manage transition activities including AR file conversion, work-down strategy for legacy receivables, and run-out claim handling.

Technical and Operational Setup

• Coordinate system access provisioning across client EHR/practice management systems, clearinghouses, payer portals, and internal RCM platforms.
• Partner with IT and Billing teams to establish 837/835 connectivity, payer enrollment, ERA setup, and lockbox/banking integrations.
• Lead workflow design sessions to document client-specific SOPs covering registration, eligibility, billing, denials, payment posting, and AR follow-up.
• Validate data feeds, reporting hooks, and dashboard configurations prior to go-live.

Client Relationship Management

• Serve as the primary client contact during the implementation phase, building trust through proactive communication, transparency, and responsiveness.
• Translate client business requirements into operational specifications for internal delivery teams.
• Manage scope, expectations, and change requests; escalate appropriately when scope or timeline shifts impact contractual commitments.
• Conduct executive-level briefings and status updates for client CFOs, Revenue Cycle Directors, and other senior stakeholders.

Go-Live and Stabilization

• Oversee go-live execution including final cutover activities, command center support, and rapid issue resolution during the first 30-45 days.
• Understanding of RCM Detail including operational expectations, and industry KPIs (cash collections, denial rates, AR aging, productivity) and lead communication for initial clarification and performance baselines to be established.
• Facilitate formal transition to steady-state operations leadership; document lessons learned and post-implementation review findings.
• Ensure all training, documentation, and knowledge transfer artifacts are delivered to ongoing operations teams.

Cross-Functional Collaboration

• Work closely with sales and solution design teams during late-stage prospect conversations to validate scope and feasibility.
• Partner with finance to confirm billing setup, contract terms, and revenue recognition triggers.
• Collaborate with reporting and analytics teams to define client-specific KPI dashboards and recurring deliverables.
• Provide structured feedback to product, technology, and operations leadership on implementation friction points and improvement opportunities.

Key Performance Indicators

• On-time, on-scope go-live delivery against implementation plan.
• Client satisfaction (NPS or implementation survey scores).
• Achievement of stabilization KPIs within contracted ramp period (cash, AR, denials).
• Number of concurrent implementations managed without quality degradation.
• Reduction in post-go-live escalations and steady-state transition issues.

What We Are Looking For:

• Minimum 5-7 years of experience in healthcare revenue cycle, with at least 2-3 years in client communication, project management, RCM Education, or transition leadership roles.
• Demonstrated experience leading the onboarding of hospital and/or physician practice clients onto outsourced RCM platforms.
• Strong working knowledge…