Hosting Service Specialist

Hosting Service Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #Great Place To Work  certification, reflecting our commitment to exceptional employee experiences.

At IT Services, we are passionate about technology. Our Service ownership (Hosting) team is continuously expanding. No matter your level of Hosting service specialist proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #Great Place #hosting

As a Hosting Service Specialist will be responsible for the end-to-end delivery of selected Hosting Services provided by IT Services to DHL Group entities / corporate functions. You will also Act as a Hosting Service Owner, responsible for all aspects of the day-to-day service delivery, enhancements to operational performance, efficiency and service level attainment, and responds to customer escalations when required.

• Assist in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems and develop effective partnerships with them.
• Be responsible for management of customer expectations and stakeholder management in close cooperation with the relevant account and product managers.
• Work with project managers, provide feedback and guidance on implementation of future hosting services.
• Balance the need to proactively improve the service provided, with the everyday need to meet the SLA and keep customer confidence.

• Strong analytical thinking and very good communication skills
• Good time-management, organizational, multi-tasking and prioritization skills
• Ability to prioritize and multi-task to achieve goals and deadlines
• Knowledge of top DHL Group business applications
• Effective communication with strong influencing and relationship building skills
• Strong in decision making
• Technical background in various platforms

• An extra week of holiday (25 days/year)6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more.

Hi, my name is Ales Kruzik and I'm a team manager. I started my career at DHL IT Services back in 2006, when I took a role as Service desk agent in the Service desk team. Gaining more hands-on experience with customer interface has always fascinated me, so I moved to the Hosting team team. In 2015, I moved to a management role, being Manager of Service ownership Europe.

Together with the strong support of a multinational & diverse team, we are working on our common ambition – hosting. Looking forward to having you onboard!