Associate Technical Analyst

Associate Technical Analyst

This Associate Technical Analyst position is a key member of the clinical application technology team, responsible for new application/technology onboarding, technical support, and lifecycle management of servers and applications that support clinical workflows across the organization. This role partners closely with operations, clinical stakeholders, vendors, and IT infrastructure teams to ensure highly available, secure, and compliant systems that directly enable patient care.

Responsibilities include managing clinical applications and supporting infrastructure, ensuring system reliability, and alignment with enterprise IT standards. This role is critical for system upgrades, integrations, migrations, incident resolution, and continuous improvement of clinical technology platforms.

Essential Responsibilities

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

Experience

• Required:
  
  Information Systems or Technology
• Preferred:
  Lean/Six Sigma, Health Insurance or Healthcare Industry

Skills

• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills

Education

• Required:
  
  Bachelor's degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• Substitutions:
  None
• Preferred:
  Master's degree in Business Administration, Business Management, Information Systems or related field

Licenses or Certifications

• Required:
  
  None
• Preferred:
  Information Technology Infrastructure Library (ITIL), The Open Framework Group (TOGAF), Six Sigma, Project Management Professional (PMP)

Language (Other than English):
None

Travel Requirement: 25% - 50%

Physical, Mental Demands and Working Conditions

• Position Type:
  Office- or Remote-based
• Teaches / trains others:
  Occasionally
• Travel from the office to various work sites or from site-to-site:
  Frequently
• Works primarily out-of-the office selling products/services (sales employees):
  Frequently
• Physical work site required:
  Never
• Lifting: up to 10 pounds Constantly
• Lifting: 10 to 25 pounds Occasionally
• Lifting: 25 to 50 pounds Rarely

Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy…