IT Product Analyst - Onsite

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

The IT Product Analyst I is responsible for configuring, building, audit, testing, deploying, and supporting technology products throughout their lifecycle. This role partners closely with product management, development, and operations teams to deliver high-quality, scalable, and reliable product capabilities. The Product Analyst uses systemic processes and tools to avoid unexpected issues, maintain system stability, update system records, and support faster incident resolution.

• Collaborate with business stakeholders and product managers to understand product vision, objectives, and priorities
• Participate in requirements elicitation and document functional and non-functional requirements for technology products and enhancements
• Support backlog refinement activities, including prioritization, dependency identification, and scope clarification
• Participate in the creation of test plans and execution of test plans to validate product functionality, data integrity, and user experience
• Execute ETL jobs for proprietary and commercial products/applications
• Communicate clearly with technical and non-technical stakeholders to ensure shared understanding of product changes
• Design, develop, and enhance product features and services in collaboration with cross-functional product teams
• Translate product and business requirements into well-architected, maintainable, and scalable technical solutions
• Contribute to product backlog execution by implementing, testing, and delivering potentially shippable increments
• Develop, execute, and maintain application workflows and configurations using approved frameworks and technologies
• Participate in architectural and design discussions, providing recommendations where applicable
• Assist in troubleshooting, root-cause analysis, and remediation for product issues
• Partner with support and operations teams to ensure effective monitoring, documentation, and incident response
• Participates in creation and maintenance of technical documentation and operational procedures
• Create and maintain users and their access to application
• Stay current with selected technologies, tools, and best practices and apply them appropriately
• Perform daily reconciliations of records to ensure accuracy and completeness
• Audit files and records to identify and resolve discrepancies
• Verify counts/balances match across systems on a daily basis
• Conduct routine data audits to ensure integrity of inventory records
• Investigate and resolve variances between source documents and system records
• Maintain daily reconciliation logs and escalate unresolved discrepancies
• Perform other duties as assigned

• Strong problem-solving, analytical, and debugging skills
• Experience translating business needs into technical or configuration-based solutions
• Excellent written and verbal communication skills
• Experience with Microsoft 365, strong Excel skills
• Experience with SQL and Agile
• Ability to travel to local offices
• Ability to operate independently
• Demonstrates a growth mindset
• Comfortable working onsite
• Comfortable working in a start-up environment

• High School Diploma or GED from an accredited institution
• 0-3 years of experience in application configuration or a related IT role

• Bachelor's degree in business, Information Technology, Computer Science, or a related field
• Experience supporting configurable enterprise applications
• Experience supporting client implementations or multi-tenant product environments

• This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other…