Salesforce Business Systems Analyst

Overview

The Principal Business Systems Analyst - Salesforce plays a key role in leading enterprise-level Salesforce implementations, integrations, and system optimizations. This position works closely with vendors, architects, project managers, and leadership teams to align business needs with technical solutions across multiple departments.

• Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices.
• Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals.
• Organize and document user requirements, workflows, and process improvements using SMART criteria.
• Define user stories, acceptance criteria, and project artifacts within Azure Dev Ops.
• Partner with Quality Assurance teams to develop test plans, test cases, and defect management processes.
• Create and maintain data documentation, use cases, mockups, SQL queries, and reporting structures.
• Mentor and guide analysts, promoting best practices in business analysis, agile delivery, and continuous improvement.
• Coordinate with teams to ensure successful sprint delivery and agile maturity across IS teams.
• Conduct process assessments to identify opportunities for automation or efficiency using LEAN techniques.
• Provide ongoing mentorship on best practices including documentation, change management, and workflow governance.
• Offer on-call or after-hours support when necessary.

• Associate's degree or equivalent education and work experience.
• Minimum 3 years of experience as a Business Systems Analyst in an agile environment.
• Strong Salesforce expertise, including data models, workflows, integrations, and architecture design.
• Experience in creating and managing Salesforce user roles, profiles, and permissions.
• Knowledge of Microsoft SQL Server, queries, and reporting.
• Experience working with healthcare regulations such as HIPAA, HITECH, and CMS guidelines.
• Ability to evaluate existing processes and recommend improvements.
• Strong communication skills to translate business needs into technical requirements.
• Demonstrated leadership in resolving complex system issues.
• Experience integrating Salesforce with third-party systems (EHRs, billing platforms, etc.).
• Experience using LEAN methodologies to improve business processes.
• IIBA certification required upon hire.

• Experience with healthcare or health insurance environments.
• Experience with Facets or similar healthcare platforms.
• Proven track record of supporting agile teams in backlog refinement and sprint planning.

• 100% remote position available in Washington, Oregon, and California.
• Full-time, no relocation assistance, no visa sponsorship.
• Occasional travel may be required.