Electronic Health Record Analyst III - MyChart, Healthy Planet, BID; Departmental Promotional

Electronic Health Record Analyst III – MyChart, Healthy Planet, BID

San Mateo County Health is seeking a highly-qualified individual to provide direct application support, user training, and system maintenance for our electronic health record (EHR) system. Responsibilities include designing, developing, testing, implementing, updating, and maintaining system configuration and application tables; determining user, system, and application needs; providing data analysis and report development; and performing related duties as required.

Location:

South San Francisco or San Mateo, CA. This is a hybrid position requiring both on‑site and remote work based on business need.

• Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.
• Perform in‑depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision‑making efforts associated with the EHR system.
• Collaborate with stakeholders to improve overall EHR utilization.
• Interact with vendors and other stakeholders to identify, prioritize, and recommend alternative solutions and risk mitigation strategies.
• Assist in developing practices to improve configuration and documentation processes.
• Monitor system performance, troubleshoot, and resolve application issues and system errors.
• Participate in the evaluation of new application releases, test new applications and system upgrades.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Design, develop, modify, and implement testing processes including scripts, recording test results, facilitating end‑user testing, and maintaining test environments.
• Facilitate and attend meetings with stakeholders to review end‑user and tracking/trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Communicate with vendors regarding technical issues.
• Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations, and special updates; evaluate new functionality and manage master file changes for new features.
• Configure, test, and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements.
• Investigate, design, develop, test, and implement reports and dashboards.
• Develop and document internal procedures.
• Provide information and support to facilitate instructional training; participate in developing and/or leading training programs, curriculum, and lessons, including preparing training materials.
• Support systems, applications, processes, and customers, and respond to queries in a timely manner.
• Provide support for application incidents reported through the help desk, including 24/7 on‑call coverage, as required.
• Perform related duties as assigned.

• Lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of lower level EHR analysts.
• Coordinate the workload of lower level EHR analysts.
• Assume lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks of lower level analysts.
• Assist in identifying timelines, resources, requirement gathering, business need assessments, training needs, vendor and stakeholder engagement needs, milestone tracking, report needs, and provide guidance for other analysts.
• Serve as liaison between system users and information technology staff, vendors, and service providers for County‑wide systems or applications.
• Serve as the point person for the communication and coordination of vendor engagement and communication.

• Epic Certification in one of the applications below; and a second Epic Certification in a second application that…