Senior Business Analyst
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-07-06
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IT/Tech
IT Business Analyst, Business Systems/ Tech Analyst, Systems Analyst, Data Analyst
About the role
As a Senior Business Analyst, you will make an impact by leading business analysis activities across client engagements, driving requirement clarity, and shaping effective Service Now-based solutions. You will be a valued member of the delivery team and work collaboratively with process consultants, technical teams, QA, and client stakeholders to ensure solutions align with business objectives and deliver measurable value.
Responsibilities- Lead end-to-end business analysis activities, including gathering, documenting, and managing business and functional requirements.
- Analyze complex business problems and recommend scalable solutions leveraging Service Now capabilities.
- Develop business cases, assess feasibility, and present solution options including risks, trade-offs, and benefits.
- Drive process improvements through root cause analysis, documentation, and optimization of workflows and controls.
- Act as a bridge between clients and technical teams, ensuring alignment of deliverables with business needs while mentoring junior analysts.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Requirements- Bachelor’s degree in Information Technology, Engineering, or a related field
- 5+ years of experience as a Business Analyst, including business process design and improvement
- 3+ years of experience working on technology-driven projects
- Strong expertise in requirements gathering, business case development, and stakeholder management
- Required certifications: ITIL v3 or v4, Service Now Certified System Administrator (CSA), Service Now Business Process for Implementation
- Experience with Service Now implementations and service management frameworks
- Certifications such as Six Sigma, Agile/Scrum, TOGAF, Prosci, or CPDE
- Proficiency with analysis and visualization tools (e.g., Visio, UML, BPMN, data mapping, Excel)
- Experience supporting demos, test scenarios, and QA collaboration
- Strong leadership skills with experience coaching or mentoring Business Analysts
Applicants will be accepted till 07/30/2026.
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
* This role does not offer visa transfer or sponsorship now or in the future.
Benefits- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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