IT Network & Process Analyst

Overview

Our client is looking for an IT Network & Process Analyst to ensure the effective operation, improvement, and delivery of IT network systems, business processes, and technology products for our client. In this role, you will combine network monitoring and incident management with process improvement and product ownership to deliver high-quality IT services. You will act as a liaison between technical teams, business stakeholders, and end-users — driving continuous improvement, innovation, and alignment with organizational goals.

This is a hybrid role based out of Fairfield, CA.

• Apply run-book procedures and technical skills to resolve incidents, escalating as needed
• Manage incident, problem, and change management processes including ticketing, notifications, and technical bridges
• Perform data analysis, trending, and root cause analysis for network and application issues
• Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations
• Document problems, solutions, and process improvements for future reference
• Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement
• Develop, implement, and maintain enterprise standards, policies, and procedures
• Facilitate cross-functional project teams and lead process improvement initiatives
• Develop and track metrics for process performance and improvement
• Provide consultation and training on process improvement methodologies such as Lean Six Sigma and ITIL
• Conduct benchmarking, cost/benefit analysis, and best practice research
• Act as the primary liaison between stakeholders, technical teams, and end-users
• Lead projects of varying complexity, ensuring alignment with business needs and technical integrity
• Provide product feedback and customer insights to support development and continuous improvement
• Build and maintain relationships to act as a customer proxy and influence outcomes
• Mentor and coach team members, fostering a culture of engagement, learning, and innovation
• Lead or participate in special projects, audits, compliance, and remediation efforts
• Communicate effectively with all levels of the organization, including senior leadership

• Bachelor's degree in Information Technology, Business, Engineering, or a related field
• 2+ years of relevant experience in IT network operations, business process improvement, or product ownership
• Strong knowledge of network protocols, software applications, and operating systems
• Ability to perform data analysis, root cause analysis, and develop actionable solutions
• Experience managing incident, problem, and change management processes within ticketing systems
• Proficiency in process improvement methodologies such as Lean, Six Sigma, or ITIL
• Experience developing and tracking metrics for process performance
• Competency in project and program management, including technical documentation
• Ability to build partnerships, influence change, and deliver communication across multiple formats and audiences
• Advanced proficiency in Microsoft Excel and Word
• Experience with ticket management systems and Agile environments
• Ability to work independently or as part of a team, manage multiple assignments, and adapt to shifting priorities

• Master's degree preferred for advanced-level roles
• Experience with large-scale or enterprise-wide IT projects
• Agile Certification, Lean Six Sigma Green Belt or higher, or ITIL Certification
• CCNA or other relevant networking certifications
• Project Management Institute (PMI) certification or CompTIA A+
• Hybrid
• Local candidates only
• Laptop and phone will be provided
• Availability to work varied shifts in a 24/7 operations environment
• Willingness to travel as needed for meetings, training, or fieldwork
• Mileage reimbursement available for travel from home office to destination
• Pay Range:
  The approximate pay range for this position is between $36 and $52
  . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Employee Stock Ownership Plan
• 401K offered