Platform Operations Associate Consultant - Weekend Shift; Remote

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike Services is seeking a Platform Professional Services Associate Consultant who would be responsible for the planning, deployment, implementation, and operational support of the Crowd Strike platform and related applications. The Platform Professional Services Associate Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the Crowd Strike platform & applications.

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the Crowd Strike Falcon platform and associated applications
• Assist customer with operationalizing all modules of the Falcon platform
• Troubleshoot customer issues across small to large enterprises
• Utilize and engineer native and 3rd party software deployment technologies
• Develop scripting and application solutions using Falcon APIs
• Customer project planning and status
• Work closely and collaboratively with customer information technology teams
• Leveraging Crowd Strike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
• Assist customers with the integration of Crowd Strike into existing tools
• Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral
• Ability to travel up to 25% of the time

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

• Basic understanding of software deployment technologies
• Knowledgeable on Windows, Mac, and Linux platforms
• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Experience with communications and effective ability to build collaborative relationships
• Experience with presentation technical content to various audiences
• Experience in computer and network systems security
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
• Proactive and thorough ability to manage work and prioritize customer projects
• High level of motivation; self-starter; results driven
• Potential for travel and assignment work exists
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

• Endpoint Security:
  Falcon platform (preferred), AV, and EDR solutions
• Operating Systems:
  Windows, Linux, Mac
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM Big Fix, Puppet, Chef, Citrix,…