IT Document Administrator

TCI has an immediate need for an IT Document Administratorin Louisville, KY or DC. This is a 12-month contract opportunity (not available for C2C).

Note:

This position requires US Citizenship or Permanent Residence. Work is performed on-site 4 days per week and work-from-home 1 day per week. SUMMARY The IT Document Administrator will be part of the Document Products team and is primarily responsible for the day-to-day administration, support, resolution of issues, and update of the firm’s document platforms, including Net Documents and file transfer applications.

The role is also responsible for delivering day-to-day document governance and access management activities to support compliance with client requirements, firm policies, and regulatory obligations. The successful candidate will act as a trusted link between business and technical teams, bringing strong operational judgement, clear communication, and a practical approach to delivering secure, user-focused, and business-aligned outcomes. RESPONSIBILITIES Knowledgeable resource for Net Documents and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders.

Support document governance and access management processes in line with client requirements, firm policies, and regulatory obligations. Run ad hoc reports for Net Documents and related document applications to support governance, compliance, and operational oversight. Create and manage Net Documents security groups and other access controls to restrict and govern access to document content appropriately. Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements.

Manage the day-to-day administration, maintenance, support, and routine change activity for Net Documents and related applications. Build, maintain, and prioritize a backlog that reflects BAU support needs, defects, and work items raised through Service Now. Carry out hands-on application administration and configuration activities for Net Documents and associated platforms as part of day-to-day operational support. Apply strong critical thinking and problem-solving skills to identify issues, evaluate options, and recommend practical, business-aligned solutions.

REQUIREMENTS 5+ years of experience in information technology, platform support, and document management. Experience in a large enterprise or professional services environment (like a law or financial firm) is required. Experience administering, configuring, and supporting document platforms (Net Documents and/or iManage or SharePoint) and secure file transfer solutions. Experience supporting the day-to-day operation of business-critical platforms, including incidents, routine changes, user support, and service administration.

Experience with Power Shell and/or SQL scripting. Strong attention to detail, with the ability to identify errors, inconsistencies, and gaps in processes, data, and documentation. Comfortable working in a fast-paced environment with competing operational priorities and changing demands. Strong verbal and written communication skills, with the ability to work effectively across technical teams, business stakeholders, and end users. Able to work effectively with a broad range of colleagues across teams, functions, and locations.

Strong problem-solving skills, with the ability to explain issues and solutions clearly and in practical terms. Strong working knowledge of Microsoft productivity tools, including intermediate to advanced Excel skills. Work is performed on-site (4 days per week) and work-from-home (1 day per week).