Technical Support Analyst - French speaking

Why Join The Acturis Team?

• Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
• Receive a competitive salary and annual performance-based reviews
• 20 paid holiday days each year
• 100% employer paid benefits after three months on the job
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

As a Technical Support Analyst - French Speaking you will be supporting Acturis grow in a new business area. Over the last 3 years we have grown our Canadian business and are now expanding into the French Canadian market. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

• Solve system user problems and resolve customer questions and issues.
• Work primarily in English initially, but with a growing proportion of work in French and in supporting French speaking clients.
• Solve challenging technical problems using a structured and logical approach
• Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
• Identify and gather ideas for new functionality and services
• Visit customers to identify opportunities for improved use of the Insurance System
• Support other teams in testing new releases of the Insurance System
• Demonstrate application functionality and technical solutions to clients

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

The annual salary for this position is $57,150.00 and will increase to $60,750.00 after probation.

• An aptitude for applying technology and structured problem solving
• An ability to work in teams and learn quickly
  
  Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
• Fluent in French and English
• Excellent communication skills
• Enthusiastic about providing quality customer service
• Logical, well organised and practical
• Confident and eager to take responsibility
• The following attributes are highly appreciated but not required:
• Science, Math and Engineering background
• Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact