IT Helpdesk Support - Remote

# IT Helpdesk Support - Remote Apply
** Job#: 3040109
***
* Job Description:

** IT Helpdesk Support - Remote
*
* Location:

** Remote
* * Rate:** $18/hr (Apex's W2)
** Contract length:
** 4-6 months
*
* Start Date:

** ASAPIf you are interested in the opportunity below, please send your resume directly to  for an immediate reply.

Role Overview We are seeking an IT Service Desk Agent to serve as a primary point of contact for IT-related issues. In this role, you will be responsible for fielding contacts via phone, chat, and service requests from employees and contractors. You will utilize your technical knowledge and our team's knowledge base to diagnose, notate, and resolve reported issues or escalate them to the appropriate support group.

This position requires the ability to multitask effectively and provide high-quality customer service in a dynamic environment.

Key Responsibilities
* Provide consistent high-quality customer service to internal customers.
* Answer calls and chats, assist with problems, and enter details into the help desk ticketing system.
* Handle password reset requests and respond to emails promptly.
* Diagnose, evaluate, and prioritize requests for assistance regarding hardware, software, operating systems, and networking.
* Perform incident management, including creation, editing, and routing of incidents within the Service Now system.
* Escalate complex problems to the next level of support for resolution.
* Maintain availability for phone and chat queues for the majority of the shift.
* Maintain a flexible schedule, which includes a recurring Saturday shift.

Required Qualifications
*
* Experience:

** Applicants should have either working experience in a technical support role or a technical degree.
** Technical

Skills:

*** Intermediate knowledge of the MS Windows 10 Operating System.
* Knowledge of MS Office applications and Microsoft Outlook/Exchange.
* Understanding of LAN/WAN, Windows user environments, and printer configurations.
* Experience troubleshooting software and hardware issues on desktops, laptops, and peripherals.
* Strong interpersonal and communication skills.

Preferred Qualifications
* Familiarity with a Service Now ticketing system.
* Knowledge of the Microsoft Office 365 Suite, Microsoft Teams, and Microsoft InTune.
* Previous customer service experience.
* Experience with Genesys Workstation Desktop Edition.
* Knowledge of Windows Command Prompt for common issues.
* Familiarity with Microsoft System Center Configuration Manager (SCCM).
* ITIL certification is a plus.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
** Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color,…