GSC: ServiceNOW Business Analyst
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-07
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IT/Tech
Systems Analyst, IT Business Analyst, Business Systems & Technology Analysis
Your career opportunity
Service Now is a strategic SaaS platform for HSBC with major implementations live for the HR and IT infrastructure delivery departments. The Global Procurement Team have implemented Service Now for Procurement Operations and as a purchasing channel using Shopping Hub.
As the Service Now business analyst, reporting to the Product Owner, you will be responsible managing new requirements coming into the Procurement Service Now Product team and managing these throughout the software development lifecycle.
What you’ll do- Partner with global process owners and stakeholders to capture, document, and validate business requirements.
- Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.
- Perform gap analysis to define current vs future state and shape the target solution.
- Design Service Now workflows, processes, and end-to-end solutions that meet business needs and improve UX.
- Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.
- Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.
- Support UAT, including test coordination, defect triage, and closure to completion.
- Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.
- Expert in Service Now implementations. Preferably this would be within a banking environment.
- Demonstrate knowledge of a range of Service Now modules, ideally Sourcing and Procurement Operations.
- Excellent communication and written skills and experience in working a wide range of stakeholders.
- Familiarity with Agile methodologies and JIRA.
- Ability to manage multiple work streams to tight deadlines.
The pay range for this role is 14309 PLN - 18000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Free parking
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