MO- IT Support

Position: MO41- IT Support (799082)
Location: Newton Junction

Our direct client has an opening for an IT Support (799082)
This contract is up to 13 months, and the client is in Frackville, PAIf you are interested, please submit the following YOUR CURRENT RESUME YOUR HOURLY RATESkill Required / Desired Amount of Experience5 years of experience with call tracking, ticketing software, and managing support issues. Required 5 Years5 years of equivalent experience to include technical support for hardware and software. Required 5 Years4-year college degree Highly desired 4 Yearsis 100% onsite (301 Morea Rd, Frackville, PA 17932) position functions as the institution’s Information Technology Coordinator.

This position is required to complete IT duties inside and outside of the Institution. This job is hands on and is not a work from home position. Duties include troubleshooting automation problems, performing systems administration, installing and maintaining computer and network related equipment and software, providing technical assistance to users, performing liaison duties, developing software applications for institutional use, facility administrator to the GTL Tablet/Kiosk system, and managing information technology related equipment and supplies.

Troubleshoot automation problems at SCI Mahanoy. Provide backup support to SCI Frackville, Allentown and Reading PBPPs. Perform equipment, software and network (inter-connectivity) diagnostic procedures. Research solutions and make recommendations where appropriate. Contact technical staff for support. Evaluate malfunctioning equipment to identify faulty parts or components and replace if feasible. Test repaired equipment to verify proper and consistent operation. Contact equipment/maintenance contract vendors to arrange for equipment maintenance.

Track service calls to vendors to ensure work is satisfactorily completed. Restore data to file servers and workstations. Maintain problem log and document findings and resolutions.

Perform systems administration. Maintain expertise in desktop operating systems. Configure computer systems to meet Department of Corrections (DOC) and Office of Administration (OA) specifications. Administer the network. Add, change and delete user accounts and network resources. Maintain logs of the network configuration. Maintain and/or instruct users on the back-up procedures for desktop computers and servers. Transfer user files and programs as necessary.

Conduct systems audits, ensuring equipment is properly configured, systems administrator password(s) have not been compromised, and only approved and licensed software is installed on machines. Review and submit forms for user IDs.Install computer and network related equipment and software. Determine equipment, software and network requirements. Examine installation area for appropriate equipment environment. Arrange for the installation of appropriate telecommunications cabling systems.

Upgrade and or install equipment and software to include the preparation of equipment for installation; inspection for completeness; installation of network cards, computer memory and other internal computer components; setting appropriate hardware configuration switches, jumpers and other settings; as well as the installation and configuration of appropriate software packages to include in-house developed applications. Deliver and install completed systems, testing operation of fully configured units in a network environment for proper and consistent operation.

Maintain computer and network related equipment and software. Perform preventative maintenance. Develop and monitor maintenance contracts and warranties.

Facility Administrator of the GTL Tablet/Kiosk System. Duties include resetting pins for inmates, unlocking tablets, reporting kiosk/tablet/offenders directly to GTL, and forward RMAs to institutions Property SGT. Notify GTL of kiosk issues and follow-up with GTL to ensure prompt servicing of kiosks.

Conduct annual inventory of computer and network related equipment and software. Utilize Service Now to record annual inventory results, receipt of new equipment, location changes and removals of obsolete and/or damaged equipment from service.…