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Remote Escalation Manager - Global Incident Leader
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-07-07
San Jose, Santa Clara County, California, 95199, USA
Listing for:
IBM Computing
Remote/Work from Home
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IBM Computing is looking for an Escalation Manager for their Global Technical Support team. This fully remote position will focus on managing customer escalations and coordinating with various teams to ensure timely resolutions.
The ideal candidate will have hands-on experience in escalation management, strong communication skills, and a collaborative approach to problem-solving. This role is essential in enhancing customer satisfaction and continuous improvement within the organization.
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