Sr IT Systems Specialist

About Human Interest

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Join Human Interest as a Senior IT Systems Specialist to drive our operational scaling through creative automation and intelligent solutions. You will be the architect responsible for building and maintaining robust systems that support our rapidly growing internal user base. This role is key to managing and deploying internal IT services, including asset management and compliance reporting.

• Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
• Provide Tier 2/3 support and procurement for internally used applications
• Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
• Architect systems, user flows and solutions as needs arise.

• 3-5 years of professional software development experience
• Excellent interpersonal and customer service skills
• Strong experience with automation and scripting (e.g., Python, Go) for managing Mac OS environments, including deployment, troubleshooting, and security
• Experience leveraging AI and automation for IT system optimization
• Experience developing against or administering MDM or RMM tools (e.g. Essentials, Workspace ONE, Kandji/Iru, Jamf, Intune)
• Interest in or direct experience working with laptop hardware and systems (Mac preferred)
• Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)
• Ability to work independently, handle multiple priorities
• Experience with compliance frameworks and policies is a plus
• Multimedia content creation experience is a plus

• Located in our San Francisco, CA office two to three days a week onsite with the remaining days being remote
• This is a full time position 40 hours a week

Base salary for this position spans $133,000 - $161,000 and is based on location, skills, and experience. Additional compensation such as bonuses, commissions, and equity may be offered.

• Great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation.
• Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%.
• Generous PTO and parental leave policies.
• Monthly work from home stipend; annual wellness stipend.
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
• Fun online and regional events and celebrations and department and company-wide offsites.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at‑will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records. We comply with CCPA guidelines.